About Rebel Pilgrim:
We are a growing seven-year-old creative agency and production company based in downtown Cincinnati, Ohio. We are storytellers who believe to our core that compelling, emotional storytelling is the only way to stand out in a noisy world.


“The most powerful person in the world is the storyteller. The storyteller sets the vision, values, and agenda of an entire generation that is to come.” -Steve Jobs

About The Job:

The Client Services Director will:

  • Act as the external face of Rebel Pilgrim with potential and existing clients
  • Manage the relationship of RP clients.
  • Acquire, receive, and initiate communication with potential and existing clients.
  • Translate, interpret, and deliver communication of clients’ needs to the creative lead and production lead of a given project.
  • Ensure deadlines and goals are being met for each stage of the process for each project and communicate that progress to the client regularly.
  • Supervise Account Managers for any client accounts not managed directly.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Develop and oversee customer retention.
  • Present campaign ideas and estimates to clients when applicable.
  • Lead internal briefings on new projects.
  • Prepare Statements of Work and timeframes for deliverables.
  • Troubleshoot client issues and provide direction to RP staff as needed to resolve problems.
  • Ensure that projects are delivered within scope and within budget.


  • Proven working experience tracking projects from start to completion.
  • Hands on knowledge of video, event production, creative consultation and/or other services that Rebel Pilgrim offers.
  • Excellent client-facing and internal communication skills.
  • Strong working knowledge of Google Sheets and Docs, Microsoft Office Word, Excel and Powerpoint, Mac OSX, and Keynote.
  • A minimum of five years of experience in related field.
  • Strong leadership and organizational skills.
  • Advanced problem resolution skills and communication abilities.
  • Ability to anticipate customers’ needs and match them with appropriate products and services.
  • Comfort with working under pressure in a fast-paced environment.
  • Confidence, tact and a persuasive manner.
  • The ability to lead and motivate a team.