About The Job:

The Client Services Director will:

• Act as the external face of Rebel Pilgrim with potential and existing clients
• Manage the relationship of RP clients.
• Acquire, receive, and initiate communication with potential and existing clients.
• Translate, interpret, and deliver communication of clients’ needs to the creative lead and production lead of a given project.
• Ensure deadlines and goals are being met for each stage of the process for each project and communicate that progress to the client regularly.
• Supervise Account Managers for any client accounts not managed directly.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Develop and oversee customer retention.
• Present campaign ideas and estimates to clients when applicable.
• Lead internal briefings on new projects.
• Prepare Statements of Work and timeframes for deliverables.
• Troubleshoot client issues and provide direction to RP staff as needed to resolve problems.
• Ensure that projects are delivered within scope and within budget.

Requirements

• Proven working experience tracking projects from start to completion.
• Hands on knowledge of video, event production, creative consultation and/or other services that Rebel Pilgrim offers.
• Excellent client-facing and internal communication skills.
• Strong working knowledge of Google Sheets and Docs, Microsoft Office Word, Excel and Powerpoint, Mac OSX, and Keynote.
• A minimum of five years of experience in related field.
• Strong leadership and organizational skills.
• Advanced problem resolution skills and communication abilities.
• Ability to anticipate customers’ needs and match them with appropriate products and services.
• Comfort with working under pressure in a fast-paced environment.
• Confidence, tact and a persuasive manner.
• The ability to lead and motivate a team.